http://www.webtvwire.com/vara-customer-support-rocks-screenflow-screencasting-tool-customers-are-king/ The Business of Internet Television and Video Fri, 19 Oct 2012 08:46:31 -0600 http://wordpress.org/?v=2.8.4 hourly 1 http://www.webtvwire.com/vara-customer-support-rocks-screenflow-screencasting-tool-customers-are-king/comment-page-1/#comment-88576 Vlad Fri, 28 Nov 2008 19:35:20 +0000 http://www.webtvwire.com/vara-customer-support-rocks-screenflow-screencasting-tool-customers-are-king/#comment-88576 I love Screenflow because it makes my job so much easier. But I have a completely different experience with their support. They do reply to your emails with the most clueless suggestions. My 1.2 crashed and stopped processing sound afterwards. After a while, they recommended that I reinstall the OS. I found a workaround by creating a different user and reinstalling screenflow. Then v 1.2.1 came out, and they broke yet more features, so I had to roll back to 1.2. Don't get me wrong, it's great software and makes podcasting a breeze as long as you workaround all their numerous bugs and never ciontact support with a serious problem, of which there are plenty. I love Screenflow because it makes my job so much easier. But I have a completely different experience with their support. They do reply to your emails with the most clueless suggestions. My 1.2 crashed and stopped processing sound afterwards. After a while, they recommended that I reinstall the OS. I found a workaround by creating a different user and reinstalling screenflow. Then v 1.2.1 came out, and they broke yet more features, so I had to roll back to 1.2.
Don’t get me wrong, it’s great software and makes podcasting a breeze as long as you workaround all their numerous bugs and never ciontact support with a serious problem, of which there are plenty.

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